Delivery and Shipping
How much does delivery cost?
We offer free delivery on all orders over £30. For orders under £30, there is a £3.99 delivery charge.
How long will my order take to arrive?
We offer next working day delivery or 48-hour service on orders placed before 3pm (Mon - Fri). You can choose which shipping method you would prefer in the checkout.
Can I track my parcel?
Yes. As soon as your order has been dispatched, you will receive an email containing a tracking code, which allows you to monitor the progress of your delivery from our warehouse to your door.
Returns and Refunds
What is your return policy?
If you have ordered the wrong size or simply changed your mind, we have a 14 day return policy. To be eligible for a return, your item must be in the same condition it arrived in, unused and in its original packaging. If we accept the return, we will give you a full refund. See our returns policy for more information.
How do I return a faulty or damaged item?
If your hardware arrives damaged or develops a fault, please contact our customer service team, who will arrange a replacement to be sent out or issue a full refund once they have reviewed the issue.
Do I have to pay for return shipping?
If your return is accepted, we will send you a return shipping label, as well as instructions on how to send the item back to us. Please ensure that you contact us before sending an item to us as a return, as it may not be accepted.
Product and Technical Support
Do your products come with fixing screws?
All of our products, from door letterboxes to furniture hardware, are supplied with the necessary screws and spindles for installation unless stated otherwise.
How should I clean and maintain my hardware?
We recommend that you don't use harsh chemicals, like bleach, when cleaning your hardware, as this can affect or ruin the finish. It’s important to note that we recommend you refer to the manufacturer's instructions regarding the care and upkeep of your new purchase.
Payments and Invoices
Do prices include VAT?
All prices shown on our website include VAT. A full VAT invoice will be emailed to you automatically once your order has been processed.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard. You can also choose to pay via Stripe for a faster checkout.
Can I change or cancel my order?
If you need to make a change, please call us as soon as possible. Once an order has reached our packing department, we are unable to cancel or amend it, and you will need to follow our standard returns process.
