Your Right to Cancel
You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you receive your goods.
How to Cancel
To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., a letter sent by post or email). You may use the following contact details:
Email: sales@selecthardware.com
Address: Hayes Park, The Hayes, Lye, Nr. Stourbridge, West Midlands DY9 8RS UK
Return Costs
You will have to bear the direct cost of returning the goods. The cost may vary depending on the size and weight of the product and your chosen shipping method.
Condition of Returns
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. All items should be returned:
- In their original packaging where possible
- Complete with all components and accessories
- In a resaleable condition
- With proof of purchase
Processing Your Return
Once we receive your return, we will:
1. Inspect the returned items
2. Process your refund within 14 days
3. Refund the full amount paid for the goods
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
Exclusions
Certain items cannot be returned for hygiene or safety reasons once unsealed. Custom-made or personalized products are also exempt from the standard return policy.
Consumer Rights
This returns policy does not affect your statutory rights in relation to faulty or misdescribed goods.
Contact Us
If you have any questions about our returns policy, please contact us:
Phone: +44 (0) 121 561 6070
Email: sales@selecthardware.com
Address: Hayes Park, The Hayes, Lye, Nr. Stourbridge, West Midlands DY9 8RS UK
